Webinar

Achieving High Levels of Compliance and Customer Service in Your Organization

  • Tuesday, February 13, 2024

    9:00am – 12:30pm
  • 4.00
    CREDITS
    Management Services

Probably one of the greatest conflicts in an organization is determining which is more important: compliance or customer service. This program digs deeply into the issue and prepares the finance professional to achieve high levels of compliance and customer service in the department and in the entire organization. We will examine both disciplines from an analytical standpoint, proving why they are necessary for both for-profit and nonprofit businesses to achieve success.

Objectives

  • Identify why customer service is just as important as compliance for profitability
  • Understand how some organizations have achieved top performance in their industries
  • See how good customer service is not about being “right”
  • Realize why finance professionals have a bias toward compliance 
  • Identify what is wanted by the internal customers of the finance and accounting departments

Highlights

  • Why customer service is not just having nice people; it is truly serving the customer
  • Analysis of the value of the customer to compare it to various costs creating an ROI
  • How to develop a compliance program that adds value to the customer
  • A hard look at several companies and industries that have mastered the dual objectives
  • How COVID-19 has affected compliance and customer service

Additional Information

Designed For

CFOs, controllers, and finance professionals

Vendor

Surgent

Advanced Preparation

None

Credits

4.00 Management Services

Prerequisite

None

Course Number

2329298

Level of Knowledge

Basic

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