Conflict and Communication - You vs. Me vs. Them

  • Thursday, May 16, 2019

    12:00pm – 2:00am
  • 2
    Communications and Marketing

There are many kinds of "problem employees" in the organizational jungle. Even the most seasoned professionals find it difficult to deal with someone who employs a hard-edged, aggressive, "take-no-prisoners" communication style, or is "passive aggressive", or is some other type that harms the culture. In this interactive session, participants will learn a systematic approach on how to deal with these "controlling" types without becoming one. By using a systematic approach to identifying and disarming the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture.


Upon completing this course, participants will be able to:

* Recognize the impact of personal and workplace conflict

* Indentify individual communication styles

* Identify ways to deal with the really tough communication challenges

* Develop your own personal power map

* Identify individual and organizational conflict styles

* Identify do's and dont's for preventing workplace conflict.


Defining the problem - The multiple types of difficult people and how to spot them

Clarifying the cost - the damage done by difficult people

Three absolute do's and don'ts in managing conflict with difficult people

How to recognize "shark" like behavior

Distinguishing rational from intuitive approaches

How to expand your behavioral flexibility to handle specific kinds of tough situations

Using "pacing behavior" to build trust and defuse anger patterns

Improving interpersonal communication skills

How to stop hiring and encouraging "victims"

Additional Information

Designed For

Leaders in an organization who want to improve their communication and conflict resolution skills.


American Institute of CPAs


Some supervisory or management experience

Field of Study

Communications and Marketing

Course Number


Level of Knowledge


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