Webinar

Navigating Difficult Conversations

  • Thursday, July 11, 2019

    9:00am – 10:00am
  • 1
    CREDITS
    Communications and Marketing

Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that results in direct results? In this session, we'll uncover a handful of strategies to drive results with your communication.

Objectives

  • How to keep feedback discussions from getting heated or personal
  • Strategies for communicating your position without coming across as confrontational
  • Common reasons communication fails, and how to avoid them
  • How to create and organize messages for maximum persuasive impact

Highlights

  • Communication
  • Relationship Management
  • Leadership & Navigation

Additional Information

Designed For

Anyone

Vendor

ACPEN

Advanced Preparation

None

Prerequisite

None

Field of Study

Communications and Marketing

Course Number

191876061

Level of Knowledge

Basic

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